Memberships

1. Visit the online client portal and click ‘Join now’.
2. Select your preferred centre, membership category, and membership type.
3. Choose your contract start date (within the next 7 days). 
4. Complete the member form, including password creation, pre-screening questions, and agreements. 
5. Review your summary, accept the membership terms, and select ‘Next’. 
6. Make payment for your initial pro-rata balance up until the next fortnightly direct debit. Bank payments have no fee; debit/credit cards incur a 1.57% fee. Payments are processed securely by Payrix. 
7. You’ll receive an email confirming your membership and contract. 
8. Visit your centre to collect your membership card or FOB and ask our team any questions. 

Please note: Some memberships may not be available online. Please contact your local centre for alternative options. 

Memberships are paid fortnightly via direct debit from a bank account or credit/debit card. Bank payments have no transaction fees, while credit/debit card payments incur a 1.57% fee.

Yes. Upfront memberships are available for a set term. Please enquire with our team at reception, as this option is not available online.

Yes, we provide at least 30 days’ written notice of any changes to membership fees. We reserve the right to change other membership conditions, including opening hours, services and facilities. 

If you’re an existing member, you already have an account. Use the email address you registered with and click ‘Forgot password’ to set your new password. This will be used for future logins.

1. Visit the online client portal.
2. Select ‘Forgot password’. 
3. Enter your email and click ‘Submit’. 
4. If you have an account, you’ll receive an email to reset your password. 
5. If no email is received, this means no account is linked to that email. Existing members should contact the centre to check their details. 
6. If you are not yet a member, return to the login screen, select ‘Join now’, and follow the prompts to create a new account. 

If you haven’t visited before or don’t have an account: 

1. Go to the online client portal. 
2. Select ‘Join now’. 
3. Follow the prompts to create your profile. 

Yes. Depending on your membership type, you may be eligible to suspend your membership for a limited time free of charge.

Please refer to your Membership Terms & Conditions. A reasonable administration fee may apply to suspensions permitted after the maximum suspension period/freezes have been exhausted. 

1. Visit the online client portal.
   
2. Select ‘My Accounts’.
3. Select ‘Contract details and suspensions’.
4. Select the membership you wish to suspend.
5. Select ‘Suspend (freeze) contract.
6. Follow the prompts to suspend your membership.

All outstanding fees must be paid before a suspension can take effect.  

Please check your membership Terms & Conditions to be sure of your fee suspension/freeze period. 

Yes, with a valid medical certificate. Additional suspension time may be approved without penalty for the certified period.  

You can pay online via direct debit from your bank account or by credit/debit card (VISA/MasterCard only; AMEX not accepted). 

Bank account direct debits do not incur any transaction fees. It is recommended that members select bank account payments. Credit/Debit card payments do incur a merchant fee of 1.57% 

1. Enter your bank details. 
2. You will be taken to the secure payment gateway to make your initial payment. 
3. Make your payment.

There are no transaction costs when using a bank account payment, other than a failed payment fee if it occurs.  

1. Enter your credit/debit card details.
2. You will be taken to the secure payment gateway to make your initial payment via a credit/debit card. American Express is not accepted. 
3. Make your payment. 
4. You’ll receive confirmation of your contract. 

You must ensure that you:  

• Have enough funds in your account on and up to five days after the debit date.  
• Make any changes to your payment details at least 48 hours before your next payment. 
• Provide written notice if you want to stop direct debits or cancel your membership (minimum 14 days’ notice).  

We’ll notify you via email or SMS. A $3.30 fee will apply, and access will be restricted until the outstanding balance is paid.

1. Login to your online account using your email address and password.
2. Select ‘My Accounts’.
3. Select ‘Payment settings’.
4. Select the member or guest you wish to edit at the top of the screen. If you are paying for a child’s account, the bank account sits under the responsible persons/guest account details. 
5. Select ‘Add new payment method’.
6. Select which payment method you wish to update and select ‘Next’.
7. Enter new details and click ‘Submit’.

1. Login to your online account using your email address and password.
2. Select ‘My Accounts’.
3. You will be taken to the ‘Edit profile’ tab.  
4. Go to the ‘Payments’ tab to check your payments.  

1. Login to your online account using your email address and password.  
2. Select ‘My Accounts’. 
3. Select the member or guest you wish to edit at the top of the screen.  
4. Edit your details. 
5. Select ‘Save Changes’.

You can access your online client portal to update your payment details, postal address, and phone number. For all other updates, please contact us. 

Please visit us at the centre to confirm your mobile number and email address are up to date. This ensures you receive all important communications from us.

Please submit a written request using the Member Request Form (available in-centre) or email us at sjcrc.enquiries@ymcawa.org.au.

The Y WA Recreation app puts everything you need in one place. Update your profile effortlessly. View your bookings and make purchases with ease. Securely manage and process your payments. It’s your one-stop tool to stay connected, simplify your schedule, and take charge of your health and wellbeing. 

The app works on both iOS and Android smartphones. For the best results, use the latest version of your device’s operating system. The app may not be fully compatible with tablets or older phones.

You can download the app from the iOS and Google app stores.

No. The app is free to download and use. 

No. If you’ve used a Y app before, you can log in using your existing details. Current members will also receive an email to download or update the app.

Once you join our centre as a member, you’ll receive an email inviting you to download the app and create your account.  

When logging in for the first time, your registered email address (linked to your Y membership) will already be populated in the system. Just follow the prompts to complete your profile details and set a password to finish creating your account. 

Yes. The app is powered by Perfect Gym and Payrix Australia Pty Ltd, both of which comply with Australian privacy and data security standards. Your personal and payment details are encrypted and securely stored. 

Yes, a 1.57% transaction fee applies when making payments on debit/credit card. 

Yes. The app requires a stable internet connection or mobile data to access live class schedules, bookings, and updates. 

If you’re an existing member, you can book a group fitness class via your My Account portal.  
 
Once logged in, follow the steps below.  

1. Login to your online account using your email address and password.  
2. Select Group Fitness which is located under ‘Book’.
3. Use the filter to select your class. 
4. Select ‘Book’. 
5. Click ‘Book now’ and follow the prompts to finalise the booking and process payment if required. 
6. Once booked, you will receive a booking confirmation email. 
   

You can also view and manage your bookings via your My Account portal under ‘My bookings’. 

You can book up to 14 days in advance. 

Please cancel your booking via the app as early as possible so another member can take your place. You can cancel up to one hour before the class starts.

1. Login to your online account using your email and password.  
2. Go to ‘My Bookings’. 
3. Select ‘Cancel Booking’.

Yes! If you are on a waitlist and a space becomes available, you will be automatically booked in and we will notify you via email.